Sending the Right Message in MyChart

Choosing the right message option helps your care team respond faster. Please allow up to three business days for a response. If you need an answer sooner, calling the clinic is the best option.

Test Results

• Questions about lab or imaging results already in MyChart.

Reviewed by nurses or providers

Recent Visit

• Questions about a visit that already happened.

Reviewed by nurses or providers

Upcoming Visit

• Questions about preparing for an upcoming appointment.

Sent to scheduling staff

Current Medication

• Refills, side effects, dosing, or starting/stopping a medication.

Reviewed by nurses or providers

Brief Medical Question

• Short medical questions like:
  • Do I need to be seen?
  • Can I manage this at home?

Reviewed by nurses or providers

If this is a Medical Emergency, call 911 or go to your nearest Emergency Room.